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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Spam Filter Issues
Customer experience | Sales, Customer Insights,...
Suggested Answer

Spam Filter Issues

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Posted on by Community Member

I configured the D365 Customer Service to create tickets from email. It is working fine as designed. 

However, when some emails are going to Spam folder. When I move the files to inbox, the cases are not being created. Any ideas?

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Any suggestions please

  • Suggested answer
    gisiquei Profile Picture
    gisiquei on at

    Hi there, I would check the rules for spam, please check it support.office.com/.../change-the-level-of-protection-in-the-junk-email-filter-e89c12d8-9d61-4320-8c57-d982c8d52f6b

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