Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Old activities are ope...
Customer experience | Sales, Customer Insights,...
Suggested answer

Old activities are open for no reason; what can I check / do?

(0) ShareShare
ReportReport
Posted on by MaritB10


For some users with the Sales role, activities (phone call, task, and email) open at 4/30 around 11:00 AM. Only the status of the record is open, nothing else. There no reason to (re)open the activities. What could be the reason for this? The audit history indicates (of the activity) shows that the user has opened the old activities (from 2/3 years ago), but the user didn't do that.
Who can help me further? What could have happened here? What should I check?

Our CRM version: Versie 1710 (9.1.0.16843) online (Dutch)

pastedimage1589293832832v1.png

pastedimage1589293852545v2.png

  • Suggested answer
    MaritB10 Profile Picture
    MaritB10 on at
    RE: Old activities are open for no reason; what can I check / do?

    Thank you so much for your response. We replaced the Outlook client with the newest version. On that moment, we had these problem. So now we know the cause!

  • Gustavo Longo Profile Picture
    Gustavo Longo on at
    RE: Old activities are open for no reason; what can I check / do?

    Hello MaritB10,

    My first suggestion would be to confirm if ACT (Account, Contact, Tasks) sync is configured on this organization, using SSS (Server-side sync) or Outlook client.

    ExchangeSyncIdMappingBase table is responsible for mapping between item on Exchange and Dynamics 365.

    You can use WebAPI requests to double check if the affected activities are related to ACT sync.

    Samples:
    Generic retrieve: https://<ORG-URL>/api/data/v9.0/exchangesyncidmappings
    Retrieving specific ID: https://<ORG-URL>/api/data/v9.0/exchangesyncidmappings(ID)

    WebAPI reference doc:
    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/about?view=dynamics-ce-odata-9

    Regards,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans