D365 Sales Saved Lookup Values not displayed in Form & views

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Posted on by KG-28061215-0

Hello Experts,

I am having a custom entity which has Name field and a Lookup to Out-of-the-Box Product entity. In the Main form of that entity I have added Name field & Lookup field, both are mandatory. I was able to save the data, lookup values are available in the drop down. But once the record is saved, the lookup values is not displayed. The same happens in the View. Only the name field value is displayed. When I use Legacy Advanced Find option (Advanced Settings -> Advanced Find) and query the same entity with the same view I am able to see the Lookup field value, This issue started happening couple of days back. Can anyone help on this issue?

Note: When I view the browser Dev Tools -> Network tab, I can see the api call retrieving the Lookup values, but it is not being dispalyed in the UI

Picture 1: From Modern Model Driven App

Picture 2: From Legacy Advanced Find View

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Leah Ju Microsoft Employee on at

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D365 Sales Saved Lookup Values not displayed in Form & views

Hi，

Are there issues with both forms and views not being able to display values?

1.Try to switch off 'New look' feature.

2.Try to change other controls

You mentioned that this is an issue that has popped up in the last few days:
Is it the same for all users?
If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah