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Customer experience | Sales, Customer Insights,...
Suggested Answer

Cannot add data sources in Trial version

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Posted on by 25

Hi, we're evaluating Customer Insight now but always fail while adding data source. Hope any expert could give me some hint. Thank you

My attempts 

1) click trial from here : https://dynamics.microsoft.com/en-us/get-started/?appname=customerinsights
2
) use my organization email to register.
3) Leave dataverse blank
pastedimage1632916772234v2.png
4) My role is Admin(owner). Add data source : Azure MS SQL, preview is okay
pastedimage1632916998967v3.png
5) click Transform, looks good now

pastedimage1632917144669v4.png

6) Click Next and pick Refresh Manually, Save. The error pops up.
very unclear message, not easy to figure out where the problem is.
pastedimage1632917396681v5.png

7) remove the Query above and add a newly created table, like this , same error

pastedimage1632917518176v6.png

pastedimage1632917580827v7.png

Not sure if this is the limitation of trial or ? 

  • MichelleD Profile Picture
    Microsoft Employee on at

    Thanks for reaching out to us. Yes this appears to be an issue with the data ingestion process (not a limitation of the trial) so we would love to dig into this more with you. Please let me know if you would like us to contact you to resolve this.

  • MichelleD Profile Picture
    Microsoft Employee on at

    In the meantime I have also created an incident ticket that I will track.

  • Robin Tsai Profile Picture
    10 on at

    hi Michelle, thanks for the feedback, let me contact you (send msg).

  • Robin Tsai Profile Picture
    10 on at

    MichelleD It seems I cannot send you msg here so I provide our environment info in case your team need it for more investigation, feel free to mail me at robin_tsai@trendmicro.com if you need something, thanks.

    Environment: a6f33bf4-76bd-460a-a69e-bca339f26bb2

    Region: West US

    Tenant: trendmicro.com

    Type: Trial

  • Suggested answer
    MichelleD Profile Picture
    Microsoft Employee on at

    C360-Api-Prod  is causing a conflict with the first party app of Customer Insights. Modifying the app id url through the powershell script will unblock the customer and should not cause trouble with any other application currently running in the tenant as this app is no longer used”

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