Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Event Management Events not working correctly since 9-1 launch

Posted on by 63
Hi all!
 
I've been encountering issues when it comes to creating Real-Time events and regular Event management forms. Here's what I've been experiencing. Has anyone else found the same issues?
 
1. QR code isn't created for the registrant after they register 
2. Event stays live and active after the event is over
3. Not able to add Custom Registration fields to the Msft web-hosted forms (On a standalone registration page)
 
 
Has anyone found a solution to creating a view or report to track contacts who registered to events and have attended events and also registered but never attended?
  • ElineB Profile Picture
    ElineB 272 on at
    Event Management Events not working correctly since 9-1 launch
    Hi,
     
    I have the same issue for Real Time marketing Events registrations. QR code is not generating. In Outbound marketing events it is working properly. 
     
    Did you received any update from Microsoft?
     
    Custom Registrations Fields for Real Time marketing forms are not available yet. Planned for Q1/2 2024. 
     
     
     
     
     
  • jnicophene Profile Picture
    jnicophene 63 on at
    Event Management Events not working correctly since 9-1 launch
    Thanks Dengliang Li! 
     
    Where did you got to add the custom field? I don't see it anywhere? Are you doing this in Outbound in Real-Time? I'm using a Real-Time form
  • jnicophene Profile Picture
    jnicophene 63 on at
    Event Management Events not working correctly since 9-1 launch
    Thanks Dengliang Li! I submitted a ticket and waiting to see if support staff can help me. My D365 Marketing App is up to date and I'm not able to do any of things you're doing. Hopefully they can help me.  
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Event Management Events not working correctly since 9-1 launch
    Hi,

    Based on the information you provided, we conducted tests.
    QR code is automatically created for registrants after they register.


    The status of the event needs to be stopped manually after the event is over.


    Custom registration fields can be added to the hosted form.


    Therefore, the problem you are encountering may be due to the version update. It is recommended that you raise a support ticket to the Microsoft official.
    https://admin.powerplatform.microsoft.com/support

    It is possible to track the contacts of registered events by creating reports.
    Step 1. Select +New to create a new report.

     
    Step 2.  Create report.






    Click Next until finished and finally save and close.

    Step 3.  Run report.


     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Event Management Events not working correctly since 9-1 launch
    Hi,

    Based on the information you provided, we conducted tests.
    QR code is automatically created for registrants after they register.


    The status of the event needs to be stopped manually after the event is over.


    Custom registration fields can be added to the hosted form.


    Therefore, the problem you are encountering may be due to the version update. It is recommended that you raise a support ticket to the Microsoft official.
    https://admin.powerplatform.microsoft.com/support

    It is possible to track the contacts of registered events by creating reports.
    Step 1. Select +New to create a new report.

     
    Step 2.  Create report.




     


    Click Next until finished and finally save and close.

    Step 3.  Run report.


     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Dengliang Li

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,188 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,030 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans