Event Management Events not working correctly since 9-1 launch

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Posted on by jnicophene

Hi all!

I've been encountering issues when it comes to creating Real-Time events and regular Event management forms. Here's what I've been experiencing. Has anyone else found the same issues?

1. QR code isn't created for the registrant after they register

2. Event stays live and active after the event is over

3. Not able to add Custom Registration fields to the Msft web-hosted forms (On a standalone registration page)

Has anyone found a solution to creating a view or report to track contacts who registered to events and have attended events and also registered but never attended?

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ElineB 272 on at

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Event Management Events not working correctly since 9-1 launch

Hi,

I have the same issue for Real Time marketing Events registrations. QR code is not generating. In Outbound marketing events it is working properly.

Did you received any update from Microsoft?

Custom Registrations Fields for Real Time marketing forms are not available yet. Planned for Q1/2 2024.
jnicophene 63 on at

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Event Management Events not working correctly since 9-1 launch

Thanks Dengliang Li!

Where did you got to add the custom field? I don't see it anywhere? Are you doing this in Outbound in Real-Time? I'm using a Real-Time form
jnicophene 63 on at

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Event Management Events not working correctly since 9-1 launch

Thanks Dengliang Li! I submitted a ticket and waiting to see if support staff can help me. My D365 Marketing App is up to date and I'm not able to do any of things you're doing. Hopefully they can help me.
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Dengliang Li Microsoft Employee on at

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Event Management Events not working correctly since 9-1 launch

Hi,

Based on the information you provided, we conducted tests.
QR code is automatically created for registrants after they register.

The status of the event needs to be stopped manually after the event is over.

Custom registration fields can be added to the hosted form.

Therefore, the problem you are encountering may be due to the version update. It is recommended that you raise a support ticket to the Microsoft official.
https://admin.powerplatform.microsoft.com/support

It is possible to track the contacts of registered events by creating reports.
Step 1. Select +New to create a new report.

Step 2. Create report.

Click Next until finished and finally save and close.

Step 3. Run report.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Dengliang Li
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Dengliang Li Microsoft Employee on at

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Event Management Events not working correctly since 9-1 launch

Hi,

Based on the information you provided, we conducted tests.
QR code is automatically created for registrants after they register.

The status of the event needs to be stopped manually after the event is over.

Custom registration fields can be added to the hosted form.

Therefore, the problem you are encountering may be due to the version update. It is recommended that you raise a support ticket to the Microsoft official.
https://admin.powerplatform.microsoft.com/support

It is possible to track the contacts of registered events by creating reports.
Step 1. Select +New to create a new report.

Step 2. Create report.

Click Next until finished and finally save and close.

Step 3. Run report.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Dengliang Li