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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Sales order wrong quan...
Microsoft Dynamics AX (Archived)

Sales order wrong quantity was deducted from inventory

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Posted on by Community Member

Hi everybody,
i have a question related to Sales orders.

they are lots of sales orders where wrong quantity was deducted from inventory through sales order lines.

i.e. for example if the user put 50 qty in SO line and post the SO... but when we check inventory transactions the qty deducted from retail outlet warehouse only 1, and this issue not happening for all sales orders.

Many thanks for all.

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  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Nabeel Qaddoura,

    Can you provide us some additional information here especially how you checked that a wrong qty was deducted?

    Best regards,

    LUdwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    thanks for fast response.

    when attach some items to SO with qty's for each one of them, and after invoice the whole SO with all qty's on lines, sometimes there is one or more item deduct the wrong qty from inventory, and i check that through   Inventory  ---> transaction form, so i found that the qty is different from what i specify on SO line

    and its always show -1 if it was different from what i specify on SO line'

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Nabeel Qaddoura,

    Can this issue be caused by a unit of conversion issue that you store fore example your items in packages but sell them in pieces or vice versa?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    i already checked this issue, but unfortunately, both of them item and SO line using same unit.

    do you have more setup issues can be checked and may effect what am facing here?

    appreciated if you have some ideas, specially on setup area, because i already debug the code on invoicing stage and didn't find something until now.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Nabeel Qaddoura,

    What might help you here to get some additional hints about the possible problem is the potential conflicts GL-inventory report that is available in the inventory module. If there is a setup wrong or is something went wrong in general, this report should list it with a brief error description that might help you identifying the underlying cause of the problem.

    Best regards,

    Ludwig

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