In-App Notification Dismiss All button not work for the user with non-admin role

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Posted on by DATAGREE

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Hi Expert,

The Dismiss all button on top area of in-app notification dropdown window.

The users with non-admin role, when they click the Dismiss all button, all the notifications are disappeared, but a few seconds after, all the same notifications come back. I have tried to assign the users Delete privilege of the tables: Model-driven app user setting and Notification, as well as Bulk Delete, screenshot as below

Now the button is still not working. Do I miss something or there are other methods can be used to fix it? Thanks

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Dengliang Li Microsoft Employee on at

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In-App Notification Dismiss All button not work for the user with non-admin role

Hi,

In my testing, I copied the System Administrator role to a new role and then assigned this role to a user.

When I log into the app with this user and an in-app notification is created.

If immediately view the notification and click dismiss all.
The notification disappears but comes back a few seconds later.

However, when I click Dismiss All again, the notification won't come back.

Best Regards,
Dengliang Li

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DATAGREE 102 on at

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In-App Notification Dismiss All button not work for the user with non-admin role

Hi Deng Liang Li,

Thank you for respond and your time for testing. As you said this issue is related with security role assigned to the non-admin user. Finally I found the reason that cause the issue: the test account I used has different Business Unit with other real users, and unfortunately I assigned the real user Notification "Delete" access privilege level as BU. If I change the level to Parent-Child BU, even Org, the issue disappeared.

Thank you again for your help.

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