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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / In-App Notification Di...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

In-App Notification Dismiss All button not work for the user with non-admin role

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Posted on by DATAGREE 102
Hi Expert,
 
The Dismiss all button on top area of in-app notification dropdown window.
 
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The users with non-admin role, when they click the Dismiss all button, all the notifications are disappeared, but a few seconds after, all the same notifications come back. I have tried to assign the users Delete privilege of the tables: Model-driven app user setting and Notification, as well as Bulk Delete, screenshot as below
 
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Now the button is still not working. Do I miss something or there are other methods can be used to fix it? Thanks
  • Verified answer
    DATAGREE Profile Picture
    DATAGREE 102 on at
    In-App Notification Dismiss All button not work for the user with non-admin role
    Hi Deng Liang Li,
     
    Thank you for respond and your time for testing. As you said this issue is related with security role assigned to the non-admin user.  Finally I found the reason that cause the issue: the test account I used has different Business Unit with other real users, and unfortunately I assigned the real user Notification "Delete" access privilege level as BU. If I change the level to Parent-Child BU, even Org, the issue disappeared.
     
    Thank you again for your help.
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    In-App Notification Dismiss All button not work for the user with non-admin role
    Hi,
     
    In my testing, I copied the System Administrator role to a new role and then assigned this role to a user.
    When I log into the app with this user and an in-app notification is created.

    If immediately view the notification and click dismiss all. 
    The notification disappears but comes back a few seconds later.
     
    However, when I click Dismiss All again, the notification won't come back.

    Best Regards,
    Dengliang Li
     

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