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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Licencing and consumpt...
Customer experience | Sales, Customer Insights,...
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Licencing and consumption of Dynamics VOC

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Posted on by PhilMM 10

As I understand it, there are 2000 entries included as part of the Enterprise Agreement, but with expectation that we will need more, we have subscribed to one additional 2k entitlement, per month, to ensure everything works.

However, there appears to be no clear way to confirm the entitlement, and more importantly, the consumption, of the subscription - are we close to using all of our entitlements up, or are we well within the boundaries.

I am looking to see the overall consumption, plus which forms or processes, and which users, are consuming them.

Is there anywhere within the MS ecosystem that can provide this information?

Any help or guidance would be much appreciated

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  • Suggested answer
    Usha Rathnavel Profile Picture
    Usha Rathnavel Microsoft Employee on at

    Hi Phil,

    If you are tenant Admin for your account, you should be able to view the consumption details in the M365 Admin Center. Usually, the tenant admin receives email notification if the consumption of the responses reaches 80% available capacity. This would enable you to purchase additonal licenses if required.

    The users who have access to, the plan (licenses available), responses remaining are all available as part of the M365 Admin center.

    You can find more details on the addition, viewing of users and purchase of additional license here: 

    https://docs.microsoft.com/en-us/dynamics365/customer-voice/purchase

    Hope this helps!

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