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Field Service - Times not Matching

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Posted on by ashishshahs

110

Greetings All,

I have created a work order online for 6/5/2018 at 8:30 AM. It shows up at that exact time on the web version.

It does show up in my mobile app, but the times do not match. For some reason it shows up at 7:30 AM.

I have verified that the timezones have been set up equally both on the web and the mobile device. Wondering if there is a special setting that I need to change?

I would appreciate any insights.

-Ashish

Categories:

Field Service

Work Order

Web and mobile experience

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ashishshahs 110 on at

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RE: Field Service - Times not Matching

Hello Thomas,

Thanks. I tried this earlier and it worked.

-Ashish
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Thomas David Dayman 11,323 on at

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RE: Field Service - Times not Matching

Make sure your user account is set to the correct time zone and your schedule board is set up correctly. As well as setting up the Resource User settings and Work Hours are in the correct time zone.

Other than that i'm not sure what else needs doing
ashishshahs 110 on at

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RE: Field Service - Times not Matching

Adding Images again