web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Does Customer Voice use Exchange Online to send email?

(0) ShareShare
ReportReport
Posted on by 20

Hello Team,

I haven't been able to find an answer looking at the documentation on MSD. How is email sent by Customer Voice? We have concerns about bulk survey mail being sent from EXO. 

I have the same question (0)
  • Verified answer
    Joergen Profile Picture
    455 on at

    Hi Ian,

    I just saw this documentation about Customer Voice Data Flow today in Microsoft Docs, which refers to Dynamics 365 Marketing Email Service for sending out survey invitations.

    In addition, the note below the graphic also mentions, that  "You don't need an explicit subscription to Dynamics 365 Marketing to send emails."

    Data flow | Microsoft Docs

    I
    n addition, in this docs post you find the description how to add your own domain address to Customer Voice and also in this description I did not find any comment regarding Exchange.

    Customize the sender's email address to send survey invitations | Microsoft Docs

    Maybe this is the answer to your question?

    Best regards,

    Joergen

  • Suggested answer
    AbleAmazing Profile Picture
    20 on at

    Thank you! I completely missed that Data flow doc. I think that answers my question.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 85 Super User 2026 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 64 Most Valuable Professional

#3
ParthPatel249 Profile Picture

ParthPatel249 43

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans