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How to notify manager for unassigned conversations.

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Posted on by Kajal Gupta15

15

Whenever customer sends a Live-Chat request, on ongoing conversation dashboard how Supervisors will get notified?

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Sayen Zhang on at

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RE: How to notify manager for unassigned conversations.

Hi partner,

Hope you are well.

I'm afraid it is not available for supervisors to get notified when conversations unassigned.

We can only set notifications in Omnichannel in these situations: Omnichannel for Customer Service – Notifications | Microsoft Dynamics 365 (neilparkhurst.com)

However, you can create a new idea through the URL, then ask your colleagues to raise up the votes: Ideas (dynamics.com)

Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

Best Regards,

Sayen Zhang

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