how a portal contact user can add comments on knowledge articles from Portal ?

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Posted on by Alex519

Hi,

I would like to know how portal logged-in users can add comments (something like portal comment or forum thread's comments) on a knowledge base article.

I mean they can rate an article but system doesn't allow them to put comments on it ? They can use Forum threads but it is not user friendly.

The only comments that I could add on portal were from the CRM users inside the knowledge article record.

Regards,

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RE: how a portal contact user can add comments on knowledge articles from Portal ?

Hi Alex519,

You can select ‘open’ to comment policy in the web page.

1.Go portal Management > Web Pages to find Knowledge Base – Article Details web page.

2.In ‘Information’ form, click link to another form under ‘Localized Content’ section.

3.In ‘Content Page’, select ‘open’ to comment policy in ‘page options’ section.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Alex519 44 on at

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RE: how a portal contact user can add comments on knowledge articles from Portal ?

Hi Leah,

Thank you! It worked well.

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