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Resource Scheduling Optimization Pricing per Resource?

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Posted on by Joshua Adams

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Hi Experts,

I am having confusion about RSO licensing. MSDN states

/The price of Resource Scheduling Optimization is based on the number of resources whose schedules are optimized./

/Resource Scheduling Optimization is licensed per resource. The add-in license allows for unlimited use of schedule optimization, whether on a regular cadence or ad-hoc./

Link: https://learn.microsoft.com/en-us/dynamics365/field-service/rso-get-install

My Org has purchased a Single RSO license for testing. But in field service I am able to optimize more than 1 resource, which I'm finding hard to understand.

Can someone please explain how the RSO is licensed per resource or am I missing something in Microsoft documentation?

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