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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Create email notificat...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Create email notifications when changes are made to a Case I follow

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Posted on by nickmang 75

Hi,

I would like to trigger notifications to be sent sent to the person who has the option 'Cases I Follow' selected for a csae.

I want this triggered on any change to the case

What is the best way to achieve this functionality.

Thanks for your help.

Dynamics 365 latest version 9.1 with patches 

  • Suggested answer
    Kipetcoff Profile Picture
    Kipetcoff 1,037 on at

    Hi,

    For on-premise version you can try to use this tool in classic workflow for retrieving related followers github.com/.../ConcatenateFromQuery.md

    For cloud version better build the power automate process

  • nickmang Profile Picture
    nickmang 75 on at

    Hi,

    I just an email notification to be sent to the person that has the setting for "follow" and a single or multiple cases.

    This notification should be triggered when a change is made to the case.

    Thanks

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