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Hello,
I am new to my company and no one here knows how to operate MS Dynamics. Unfortunately we did not purchase the support option. I'm trying to figure out why I cannot enter the reference numbers for the checks i want to print in the Manual Check/Payment Entry module.
Hi Carolyn,
Thanks for your reply. I know there are a lot of unknowns in my question I just wanted to put something out there.
Once I entered the vouchers and released the batch, it gets cloudy. I've tried a few different things. I have gone into the Manual Check Entry field and entered my batch info. When I get to the bottom of the screen according to the Solomon User Manual, I should enter the reference number for the voucher, and when I enter the number I get a message that the reference number doesn't exist but wheni pull up the batch i find the reference number.
I have reached out to a Consulting group for help its in the works!
Hello Marti,
There is a lot of unknown there. I assume she is not referring to the check number, but rather the voucher number. She just says she can't enter it but she doesn't say why? Does she get an error, like the reference number is not found? If she has a voucher number like 001234, maybe she is just typing in 1234. She says she is new to the company. If she presses F3 on the reference number, is the PV list blank. Maybe she is on the wrong company, like the vouchers were entered in company ABC and she is logged into company XYZ.
Other than something like that it's just a question of whether the document is released, still open (unpaid) and not already selected for payment
You can enter any number you want as long as it doesn't already exist. You will get a warning message if it's not in sequence but it doesn't prevent you from entering it.
Do you have a consultant you can contact, Otherwise I would say open a support case.
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