Hello,
I have a user that is unable to login to D365, so I had them try the cannot access your account link. At the cannot access account screen, the user entered their user name but the system kicks out the user saying its not a valid user. I confirmed the user is an active user in the system and has access to the companies they should have access to. What could be the problem? See screenshots below.
There are two different processes involved:
1) Sign in to your AAD account
2) Login to D365 with that AAD account.
First one needs to be succesful before second one can be attempted.
The "cannot access your account" is not related to D365FO so it should not be used if the user simply can't login to D365FO.
This process should be only run if the user can't login to their account at all (not able to access emails etc).
Could you share the exact error messages that the user sees when "the system kicks out the user saying its not a valid user."
Also, as others pointed out, if the user is from a different domain than the "native" domain of the system, the user setup must be done a bit differently.
If the user is from your own tenant, perhaps the account was for some reason deleted and recreated in Azure Active Directory, changing the unique technical identifier of the user account. In this scenario you would need to delete the user from D365FO users list and add them again.
Hi,
Can you share the error message user gets at login?
Check if the user has correct roles including 'System user ' role.
Also if the user is from a different tenant then update the provider to include the tenant id like : https://sts.windows.net/usertenant.com
Hi Katrina,
The first screenshot is not from Dynamics 365, but probably an Azure AD form. Are you sure this person is a user known in any tenant on Azure AD (or your domain or a guest)? Already on this (Azure AD) form the user is not able to login.
Hi Katrina,
Is the user account your organization?
If not, you need to add the user domain in the provider field, please take a look at this blog: www.loganconsulting.com/.../
Moved to D365 Finance forum.
Hi Katrina,
Hope this links helps you in troubleshooting.
Best Regards
PG
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