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Issues with purchase order approval workflow

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Posted on by AI123456789

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I'm having some issues with the purchase order approval workflow.

Our customer previously had the workflow in place but the initial event was "Approval of a Purchase Document is Requested". As the customer wanted this to be automated I have changed the event to "A purchase document is released".

All users are set up in a workflow user group and are correctly assigned an approver. If a PO above the users Purchase Amount Approval limit is released, the workflow triggers and sends a request to the approver. If however, the user tries to release a PO and the total is lower than their approval limit, the system thinks about it for ages and then returns this error:

I've tested this in our own system and also in the customer's system with different users and the issue still persists so I'm not sure if I'm missing anything. Can anybody advise?

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Muhammad Zaid 282 on at

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RE: Issues with purchase order approval workflow

Hi,

I tried this scenario in Cronus Company and generate the same error.

I suggest delete 'Release the document' in response from 'an approval request is approved' (first line).

Then try to run the workflow. I have only one user so I cant check it further but its removed the error. Give it try and let me know if it is resolve your issue.
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Marco Mels on at

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RE: Issues with purchase order approval workflow

Hello,

Best probably is to raise this as an issue / question to Microsoft assuming you are able to reproduce this issue in standard CRONUS company.

Thanks.