Forms Pro Survey URLs - Still Valid?

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Posted on by Matt McCracken

We've got a couple active Forms Pro Surveys out to our users that have the typical https://forms.office.com/FormsPro/Pages/ResponsePage.aspx?id=[NUMBER]. We've noticed when we create new surveys in Customer Voice, the URL is slightly different containing "customervoice.microsoft.com". Two questions:

1) For our existing live Forms Pro surveys, will our end users still be able to submit survey responses via the old URL that contains FormsPro?

2) If #1 is Yes (assuming it is), will any survey responses submitted after 9/30 for the old Forms Pro survey still be valid in our Customer Voice UI (assuming yes as I know surveys have carried over).

Thanks,

Matt

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Matt McCracken 5 on at

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RE: Forms Pro Survey URLs - Still Valid?

Thank you so much for the quick response!
Arjun N on at

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RE: Forms Pro Survey URLs - Still Valid?

Hi Matt,

Forms Pro surveys that were distributed prior to rebranding to Customer Voice having the URL containing Forms Pro will be active even after 9/30. In Customer Voice, Surveys are mapped to Projects and the responses that are captured using the old URL will continue to flow and show up in the Survey Report.

If new distributions done are done for the existing Forms Pro survey in Customer Voice (via Email, Web URL, Embed etc),then the the URL containing Customer Voice will be generated and the responses obtained from this also show up. So if a survey has a mix of both new and old URLs for response submission, then all the responses will be available under the same survey in Customer Voice in the same report.

Regards,

Customer Voice Team