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Hi!
We currently have the D365 Marketing APP running on a TEST-Environment, and now we want to move it to PROD. However, since we only got 1 license, as stated in the documentations, we need to uninstall the current marketing app (free the license) and re-install it on PROD, right?
I read the documentations but I am not quit sure how to start, could you let me now if it is the right approach?
Thanks for your help!
Additions to the above reply:
As I do not know exactly the details of your environments, I can only give general advice for the time being.
If you need a more precise and suitable answer, it would be better to raise a support ticket to MS.
Hi,
Would you please tell me that if you're unable to convert your Sandbox environment to a Production environment because you already have a Production environment?
Backing up important content from the Production environment to Sandbox and then converting Sandbox may also be an alternative.
Nya I got another question.
Since the way of creating a backup of the whole environment and restoring is not an option for us and not recommended by our developers, we will go the following path:
1. We purchase another Marketing License (Sandbox)
2. Move the current one to Production (Uninstall/Reinstall)
3.Import the necessary solutions to the PROD-Environment
4.Install the new sandbox license to our dev/test environment
So basically, nonetheless we need to uninstall Marketing and re-install it. We hope that with the imported solutions it will work as assumed. Since we already have a portal on the PROD-Environment we just need to link it with Marketing right in order to automatically host Events etc.. right?
Hi,
The backup only contains all organizational data, solutions, apps, and customizations will be present, but no interaction data, insights, or previously uploaded files will be available on the restored system.
If you'd like to backup the interactions data, please refer to:
Prepare for analytic reporting with Power BI (Dynamics 365 Marketing) | Microsoft Docs
The documentation also states the definition of the Profile data and Interaction data.
Hi yes that is the case. One question: With the created backup of the current marketing environment, all the solutions etc will be transferred to the converted sandbox environment right?
Thanks for the answer - yes I am aware of it. Just wanted to know of the Procedure is Right with the uninstall/restore backup path!
Hi,
Please kindly note that copying to a production environment isn't supported.
However, you can easily switch any environment from sandbox to production, or production to sandbox, at any time.
If you'd just like to convert the sandbox environment to a production one, please refer to the steps in the following documentation:
It is a sandbox environment. I will have to uninstall Marketing (we only have 1 license) and restore a Backup on Production Right ?
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