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Hey All,
Our users are experiencing an issue when tracking meetings into CRM using the APP for Outlook.
When a meeting is tracked into CRM for OUTLOOK via APP FOR OUTLOOK, any meeting details like 'Teams/webex details' become like PLAIN TEXT so links are not clickable.
Is this being experienced anywhere else?
See below examples.
Meeting details before
Meeting details after:
Microsoft sent us the below steps to follow. Have not tried them as our effected user if out of office for 2 weeks.
• Press Win + R and type below commands one at a time in the blank box in affected user's machine and hit enter:
outlook.exe /resetfolders
outlook.exe /cleanviews
outlook.exe /resetnavpane
outlook.exe /resetfoldernames
• Create a new Outlook Profile from Control Panel for affected user and check the behavior.
• Move all the OST's to a different Folder from the below location:
C: Drive> Users> Click on the users Profile> Appdata > Local> Microsoft Outlook.
• Update Outlook application to latest version and check the behavior.
• Run the below PowerShell command:
Revoke-AzureADUserAllRefreshToken -ObjectId "ObjectID of the affected user"
Reference article: Revoke-AzureADUserAllRefreshToken (AzureAD) | Microsoft Learn
• Clear credentials from Control Panel> Credentials Manager> Windows Credentials (Remove all Office related credentials).
• Run a Quick and Online Repair.
run a quick repair (Start > Control Panel > Programs and Features > Office 365 > Change > Quick Repair
run a Online repair (Start > Control Panel > Programs and Features > Office 365 > Change > Online Repair
• Disable Hardware Graphics Acceleration.
• Compact Outlook OST Files by following the below steps:
Click File tab, go to Account Settings > Account Settings.
Click Data Files, select your accounts, and click Settings Now, click Compact Now and hit OK
• Change the Outlook Channel:
cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun
OfficeC2RClient.exe /changesetting Channel=SemiAnnualChannel
OfficeC2RClient.exe /update user
Microsoft sent me there steps to resolve, unable to carry them out as our user is out for 2 weeks:
outlook.exe /resetfolders
outlook.exe /cleanviews
outlook.exe /resetnavpane
outlook.exe /resetfoldernames
C: Drive> Users> Click on the users Profile> Appdata > Local> Microsoft Outlook.
Revoke-AzureADUserAllRefreshToken -ObjectId "ObjectID of the affected user"
Reference article: Revoke-AzureADUserAllRefreshToken (AzureAD) | Microsoft Learn
run a quick repair (Start > Control Panel > Programs and Features > Office 365 > Change > Quick Repair
run a Online repair (Start > Control Panel > Programs and Features > Office 365 > Change > Online Repair
Click File tab, go to Account Settings > Account Settings.
Click Data Files, select your accounts, and click Settings Now, click Compact Now and hit OK
cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun
OfficeC2RClient.exe /changesetting Channel=SemiAnnualChannel
OfficeC2RClient.exe /update user
[quote user="Ahmed El-Etriby"]Hey All,
Our users are experiencing an issue when tracking meetings into CRM using the APP for Outlook.
When a meeting is tracked into CRM for OUTLOOK via APP FOR OUTLOOK, any meeting details like 'Teams/webex details' become like PLAIN TEXT so links are not clickable.
Is this being experienced anywhere else?
See below examples.
Meeting details before
Meeting details after:
Yes, we're experiencing the same thing. Did you find a resolution?
Yes, we have a solution given to us by Microsoft:
To fix this you can disable the feature in admin center:
Path to go to this setting in PPAC:
Environment-> ... next to its name -> settings-> Product -> features
Toggle off "End users can add and join Teams meetings from appointments in model-drive apps"
Now, clear the cache and create new appointment.
Then once you do this, you should then be able to turn this back on and it should be fixed. Please test the above steps and let me know if this works. If you should see any further issues let me know and we can dig in further as there are a few other areas we can check.
Hey Naveen,
Were you able to see my reply on this?
Is this done on the local level for users or is this a global setting?
Hey Naveen,
Is this done on the local level for users or is this a global setting?
No I havent found any solution yet. The closest I found was this post,
techcommunity.microsoft.com/.../3271505
Saying that Its the MS VBA addin needs to be enabled. That's our Global settings default.
Hello Ahmed,
You can take a look at orgDBSettings. There are a few configurations available for app for outlook that might be helpful in your case. I doubt if "StoreOutlookSyncDataInSensitivityProperty" is causing the issue.
Yes, we're experiencing the same thing. Did you find a resolution?
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