Subscription Centre- how to automatically uncheck the subscription lists when a user checks Unsubscribe

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Posted on by Venous

Hi all,

I have created a Subscription Centre which includes subscription lists and a global unsubscribe checkbox.

Subscription forms have prefill enabled, so when I click through to get to the form, I am presented with my existing selections, i.e. which Subscription Lists I have opted into. During testing, I noticed that when I check the Unsubscribe from all marketing box, it does not automatically uncheck my previous opts-ins to the subscription list. I have looked at the form and form field settings and can't find a way to do this- I would have expected that this would be enabled out of the box as it is a common functionality on most tools.

Example below, all 4 subscription lists are selected, and when selecting unsubscribe, it does not uncheck the lists.

Any insight would be greatly appreciated.

Many thanks,

Venous

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Will Genge on at

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RE: Subscription Centre- how to automatically uncheck the subscription lists when a user checks Unsubscribe

Hi Venous,

This feature currently isn't supported in our product but is a good idea. I think this should be posted on our Consent and Compliance ideas site: experience.dynamics.com/.../

In addition, some of our customers have written their own JavaScript to add that functionality to their forms/pages.

Thanks, Will Genge, PM, Microsoft