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Microsoft Omnichannel - Voicebot - Use precorded messages / audio files

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Posted on by Ward010

Hi,

We are exploring the features of a voicebot in Microsoft Omnichannel.

From what we see so far it is only possible to add text messages / question to the bot which are read by a "computer". As certain languages (eg. Dutch) are not that good spoken yet, we wanted to upload a prerecorded message to the bot replacing the text to speech message.

But this does not seem to be possible. Has anyone accomplished something similar?

Kind regards,

Ward

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Ward010 67 on at

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RE: Microsoft Omnichannel - Voicebot - Use precorded messages / audio files

Thanks for the information!

As alternative we can use the text to speech action but of course only if the "bot" voice is acceptable (especially in our Dutch context).

Do you perhaps know that there is some way to test out how text is read by the bot without needing to set up a power virtual agent? Next to that I don't see any documentation about what can be configured for such a voicebot (eg. male versus female voice,...).

Kind regards,

Ward
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Community Member Microsoft Employee on at

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RE: Microsoft Omnichannel - Voicebot - Use precorded messages / audio files

Hi Ward010,

Per my experience, this is impossible. You could submit an idea here to progress this feature:

experience.dynamics.com/.../