An error occurred while retrieving applet and resource registration information

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Posted on by Becatcho

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Hi All

I get "An error occurred while retrieving applet and resource registration information, please contact your server admin " when using "open in" excel add in through VM dynamics 365 VM .v. 10.0.5 .

Any suggestions ?

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sergg 5 on at

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RE: An error occurred while retrieving applet and resource registration information

Hi @Becatchowe also have the same error for the Excel add-in, so I would like to know what the solution to this problem in your case was
Shady Kaaky 440 on at

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RE: An error occurred while retrieving applet and resource registration information

Have you tried with system admin permission.

For me it was a new role that we are testing to deny access to export to Excel. Issue solved once granted access to

OfficeAppAppletRegistrationEntity

OfficeAppResourceRegistrationEntity

ExportToExcelExportForm - Action menu

ExportToExcelWorkbookDesigner - Display menu
Becatcho 1,551 on at

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RE: An error occurred while retrieving applet and resource registration information

Hi MATTGUO

I have tried to open excel and run add on to connect AOS server but its same issue , do you have VM and does it works for you on v.10.0.5?
Becatcho 1,551 on at

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RE: An error occurred while retrieving applet and resource registration information

Not yet I also tried older VM on V.8 and it has same issue .

Regards .
Shady Kaaky 440 on at

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RE: An error occurred while retrieving applet and resource registration information

Have you found a solution?
MATTGUO 22,306 on at

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RE: An error occurred while retrieving applet and resource registration information

Hi Becatcho,

Can you use the add-in with a new blank excel?

Can not find the similar error. If can not solve it, suggest you download a new VM.
Becatcho 1,551 on at

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RE: An error occurred while retrieving applet and resource registration information

here is also office App parameters form