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An error occurred while retrieving applet and resource registration information

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Posted on by 1,551

Hi All 

I get "An error occurred while retrieving applet and resource registration information, please contact your server admin  " when using "open in" excel add in through VM dynamics 365 VM .v. 10.0.5 .

Any suggestions ?

pastedimage1572849812108v1.png

  • sergg Profile Picture
    sergg 5 on at
    RE: An error occurred while retrieving applet and resource registration information

    Hi @Becatchowe also have the same error for the Excel add-in, so I would like to know what the solution to this problem in your case was

  • Shady Kaaky Profile Picture
    Shady Kaaky 440 on at
    RE: An error occurred while retrieving applet and resource registration information

    Have you tried with system admin permission.

    For me it was a new role that we are testing to deny access to export to Excel. Issue solved once granted access to

    OfficeAppAppletRegistrationEntity

    OfficeAppResourceRegistrationEntity

    ExportToExcelExportForm - Action menu

    ExportToExcelWorkbookDesigner - Display menu

  • Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: An error occurred while retrieving applet and resource registration information

    Hi MATTGUO

    I have tried to open excel and run add on to connect AOS server but its same issue , do you have VM and does it works for you on v.10.0.5?

  • Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: An error occurred while retrieving applet and resource registration information

    Not yet I also tried older VM on V.8 and it has same issue .

    Regards .

  • Shady Kaaky Profile Picture
    Shady Kaaky 440 on at
    RE: An error occurred while retrieving applet and resource registration information

    Have you found a solution?

  • MATTGUO Profile Picture
    MATTGUO 22,306 on at
    RE: An error occurred while retrieving applet and resource registration information

    Hi Becatcho,

    Can you use the add-in with a new blank excel?

    Can not find the similar error. If can not solve it, suggest you download a new VM.

  • Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: An error occurred while retrieving applet and resource registration information

    here is also office App parameters form

    pastedimage1572850870136v2.png

    pastedimage1572850830311v1.png

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