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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Your program license d...
Microsoft Dynamics NAV (Archived)

Your program license does not permit more users to work simultaneously....

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Posted on by Community Member Microsoft Employee

We are curently licensed (which has been verified by our vendor) for 3 concurrent users, this has been working for almost 12 months since we completed the upgrade from Dynamics NAV 2009.

Our version is 7.0.36605.0

At present, we can only have 2 users logged in at once.  When a third user tries to log in we receive the error:

"Your program license does not permit more users to work simultaneously.  Wait until another user has stopped user the program.  Contact your system administrator if you want to allow more simultaneous users on your system."

We have tried resetting services and also checking the Admin/IT Administration/General/Sessions, none of this has made a change.

Does anyone have any ideas, we have tried everything.  I currently have our server guys looking into any environmental changes that could have happened...

*This post is locked for comments

  • 4BzSoftware Profile Picture
    4BzSoftware 6,071 on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi VarunB,

    You should check your NAV License to know how many licensed sessions you have, and compare with working sessions. Hope below links are helpful for you:

    - community.dynamics.com/.../check-dynamics-nav-license-from-rtc

    - www.uxceclipse.com/view-users-logged-dynamics-nav-2016

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi, The client type is showing "Web Client" for 4 users and I'm getting the error for them. How to proceed?

  • RichardRobberse Profile Picture
    RichardRobberse 335 on at
    RE: Your program license does not permit more users to work simultaneously....

    Emptying the active session table did the job for me.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Your program license does not permit more users to work simultaneously....

    It's pending or resolved. Please let me know.

  • Suggested answer
    4BzSoftware Profile Picture
    4BzSoftware 6,071 on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi Stephen,

    You can access Development Environment and run Session List page (9506) to check active sessions.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Your program license does not permit more users to work simultaneously....

    First of all check the active session with help of active session object in development environment. It will clear how many users are logged in.

  • Suggested answer
    Rajasekhar@MS Profile Picture
    Rajasekhar@MS 5,567 on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi

    Run the Sessions Page, if any webservice is running then you can find an entry in the sessions Page with the client type "Web service"

    Regards

    Rajasekhar.Y

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi, How can I check if a web service is running?  (my knowledge is limited to Finance Management module only)

  • Rajasekhar@MS Profile Picture
    Rajasekhar@MS 5,567 on at
    RE: Your program license does not permit more users to work simultaneously....

    Hi

    Whenever you receive this error ,

    1.Check the Sessions & observe how many users have been logged, & delete the session which is ideal for long time

    2. Check whether web service is running

    Regards

    Rajasekhar.Y

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Your program license does not permit more users to work simultaneously....

    We have worked through this and had no luck

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