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Multiselect OptionSet is always null in plugin post-image

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Posted on by Anh Luu

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Hello everyone,

I have registered a post-image (with all attributes) for my plugin in CRM Online.

However, the multiselect optionset field is always null when I get it from the post-image.

Entity postImageEntity = (context.PostEntityImages != null && context.PostEntityImages.Contains(this.postImageAlias)) ? context.PostEntityImages[this.postImageAlias] : null;
var values = postImageEntity.GetAttributeValue("new_multioption");

If I retrieve the record using the service.Retrieve, then everything works fine. But this is not good at performance.

Does anyone know why this happens?

Thanks,

Kim Anh

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Anh Luu 215 on at

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Any ideas?

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Bipin D365 28,985 Moderator on at

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Hi,

Multiselect optionsetset field is not available in filtering attributes and pre/post image.

See below article for your reference and workaround.

blog.magnetismsolutions.com/.../triggering-plugins-on-update-of-multi-select-option-set-in-dynamics-365

Above article is older, so I would suggest you to use latest version of plugin registration tool and instead of selecting all attributes in post image. Check and see if multi select option is appearing in list of attributes.

Download latest sdk tools - http://xrm.tools/

If found helpful, Please mark my answer verified.

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Menna El Sayed Galal Microsoft Employee on at

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Hello Kim,

Please make sure that the multiSelect Optionset field is appearing in the parameters list inside the plugin registration tool and is being marked as below

if not please use the latest update of the tool.

if the problem still exist please share with me the line of code of retrieving the image attribute values.

Thanks,

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Anh Luu 215 on at

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Hi Menna El Sayed Galal,

Yes, the MultiSelect attribute is shown in the registration tool, but the issue still exists.

Here is the code I use to get the value of the MultiSelect field from the image:

Entity postImageEntity = (context.PostEntityImages != null && context.PostEntityImages.Contains(this.postImageAlias)) ? context.PostEntityImages[this.postImageAlias] : null; var values = postImageEntity.GetAttributeValue("new_multioption");

Thanks for your help,

Kim Anh

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Bipin D365 28,985 Moderator on at

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Hi,

The code you mentioned is not from image instead you are getting it from service call Retrieve.

Can you pls confirm if you have used different code to get value from image.

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Anh Luu 215 on at

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Hi Bipin Kumar,

I updated my post (my code is correct, but I had some mistakes when copying the code here).

The point here is that when I debug the code, I see that the multiselect attribute in the post-image is always null.

Have you experienced this issue before? And you could really get the value of multiselect field in the post-image?

Regards,

Kim Anh

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Bipin D365 28,985 Moderator on at

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Hi,

Today I verified in my instance and i was able to get multi optionset field value from post image.

I have registered plugin steps on Account entity, message is create and execution pipeline is Post Operation. Also I have registered post image and selected multi optionset fields.

See below screenshot and highlighted section where we are able to get multi optionset value.

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Dung Ho 40 on at

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Hello Kumar,

Have you tried with the Post-Update plugin? I got the same issue before with the image of Post-Update plugin (not Post-Create in your case).

Could you please check that?

Thanks.

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