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Refresh Copilot Knowlege Source

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Posted on by TarrasQ

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How do you refresh the Dynamics Customer Service Copilot Knowlege Sources. Currently saying it was last updated in September 2023. We hvae updated / rewritten a large amount of knowledge base articles since then.

It also says 478 articles at the top bar,

And 535 articles in use under sources.

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Expiscornovus 54 on at

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Have you double checked the Insights tab of your integrated search provider, that might give you same clue?

It might contain crawl failures which you can inspect.

https://learn.microsoft.com/en-gb/troubleshoot/dynamics-365/customer-service/knowledge-management/data-not-updated-integrated-search-providers#troubleshoot-issues-with-integrated-search-providers

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