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Customer experience | Sales, Customer Insights,...
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How to Retrieve Email sender from an email record in CRM, Having the record GUID.

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Hello Experts,

I Have an email record (GUID), I am trying to retrieve the email sender from the email activity. Retrieving the email sender sender could either be in form of the email address or GUID if its an existing contact.

I can retrieve other attributes like Subject, regarding ID , and duration, However, when retrieving the email sender nothing is returned.

Guid NewId = new Guid("c3f857cb-caff-ec11-82e4-000d3ade27bd");


// Try to retrieve the record from the current entity


Entity email = service.Retrieve("email", NewId, new ColumnSet(true));


string mailSubject = email.Attributes["subject"].ToString();


var senderId = ((EntityReference)email.Attributes["from"]).Id;


Console.WriteLine(senderId);


Console.Read();

Please any help will be appreciated!

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,961 Moderator on at
    RE: How to Retrieve Email sender from an email record in CRM, Having the record GUID.

    Hi,

    Activity party such as From , To are Entity collection and not Entity Reference.

    Please check below blog on hot to work with activity party list in c#

    blog.magnetismsolutions.com/.../working-with-dynamics-crm-activity-party-lists-in-c--plugins

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