You cannot create a new Maintenance Asset record when the Functional Location related record has it's 'Functional Location Lifecycle State -> Functional Location Active' set to 'No', or is not populated.

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Posted on by Nicolas Jaminon

Hi the Dynamics community,

It's my first post here.

I'm currently doing some tests with Dual-Write (D365 Field Service and D365 F&O) and I would like that D365 Field Service create my asset based on the Work Order Product but I've this issue when I'm trying to set the status of my work order to "Completed" with a product on which "Convert to customer asset" is set to Yes.

"You cannot create a new Maintenance Asset record when the Functional Location related record has it's 'Functional Location Lifecycle State -> Functional Location Active' set to 'No', or is not populated."

However, the status on my functionnal location is active.. I don't understand what's wrong

Could you please help me ? I found some similar topics on the forums but no one with a solution..

Thank you,

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Dan Gittler - Dynam... Microsoft Employee on at

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Hi Nicolas, when you open up Enterprise Asset Management in Finance and Operations, is the functional location lifecycle state set and active? Trying to determine if theres a sync issue on locations. If yes, please open a ticket with Microsoft so we can investigate.

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Nicolas Jaminon 20 on at

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Hi Dan,

Thank you for your answer.

As you can see, the mappings are running well

I use the USMF sample Data on our sandbox and I think that the functional location state set and active. (Please correct me if I'm wrong)

If you think I'm right, please tell me. By this way, I'll open a ticket with Microsoft. Otherwise, could you please tell me what's wrong?

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Dan Gittler - Dynam... Microsoft Employee on at

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Looks right to me! I don’t have an answer off hand. Can you open a ticket?

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Nicolas Jaminon 20 on at

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I'll do it. Thank you !

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crham 390 on at

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Did Microsoft resolve this?

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Nicolas Jaminon 20 on at

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Still in progress..

Microsoft identified where the problem comes from (plugin : ‘AssetManagement.Crm.Plugins.PreventMaintenanceAssetCreationOnStatusPlugin’.) but when you deactivate it, the system no longer takes in consideration your functional location and links your asset directly to your service account.

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Shalini Nair 20 on at

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Is it Resolved?

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Pihl 4 on at

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As a workaround in stead of logging a ticket with Microsoft support I used the plugin registration tool to update the plugin to run Post-execution and Asynchronously, in stead of Pre-execute and Synchronously. The Plugin still kicks in, but as i runs async it just logs an error in the background, and neither Dual Write nor a user will get the error that the Functional Location Active has to be Yes.

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