web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Business Process Error...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Business Process Error - Infinite Loop - Workflow logic

(0) ShareShare
ReportReport
Posted on by SeanaLee 32

Hello, 

I am creating a new workflow and processes with in the case entity in Dynamics 365. 

I have complete all the fields in the stages and want to test it live, but i keep receiving this error when attempting to create a new Case record.

pastedimage1573693234511v1.png

I have searched top to bottom and can not find any errors in the Process, Workflow, Fields, Stages...All other forms are working and successful. 

Please assist!!!

I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    As mentioned in the error message, this workflow is stuck in an infite loop which happens when you trigger the workflow on some field and within the workflow updates the same field.

    So when it updates, it again try to call itself and so on. I think after 8 tries, it will give you this error by default.

    You need to review your implementation and put some check to avoid update which could cause recursive infite loop problem.

    hulshof.eu/.../

    Hope this helps.

  • gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi ,

    Please share screenshot of the workflow ,make sure you are not updating or creating any case inside workflow steps .

  • SeanaLee Profile Picture
    SeanaLee 32 on at

    Hi, here is the workflow process i created. 

    pastedimage1573749941791v1.png

    I can go into an already created case and change the process to use this, but can not create a new case. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 73 Super User 2026 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#3
11manish Profile Picture

11manish 50

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans