Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

Assign Ownership / Share Segments in Real Time Marketing

(1) ShareShare
ReportReport
Posted on by 4
How can we assign or share segments in Real Time Marketing with users?   We were able to do this in Outbound, but it does not appear that there is even an "Owner" field in Real Time segments table. 
  • Suggested answer
    chambrus Profile Picture
    chambrus 2 on at
    Assign Ownership / Share Segments in Real Time Marketing
    Hi,
    Add the Owner field to the "Customization form" form of the Segment Definition entity. The form is completely empty in the beginning.
     
     
    While editing a Segment definition record, you can access that form through the Settings pane on the right. Open the Custom form dropdown, and the "Customization form" appears there.
     
     
    There you can set the owner before going live, and even while editing a live segment.
     
    See attached screenshots.
  • TanyaV Profile Picture
    TanyaV 39 on at
    Assign Ownership / Share Segments in Real Time Marketing
    Hello, 
     
    Glad to see that other Customer Insights users also have the need to manage security / ownership of segments in RTM.
     
    For our organisation this is a major roadblock for the transition to RTM seeing as all our processes are based on security settings that allow us  to manage which Teams have access to specific Segments.
     
    Thank you @JimsonC for confirming that this is indeed a feature that is in the backlog with possible release first half 2025. However, this will be too late seeing as Outbound Marketing is set to be discontinued 30 June 2025.
     
    If other users also find this feature essential / valuable - please reply to this thread so that Microsoft can reevaluate the priority of this important feature release ahead of the fast approaching transition deadline.
     
    Best regards,
     
    Tanya Van Esser
    Hasselt University
  • JimsonC Profile Picture
    JimsonC Moderator on at
    Assign Ownership / Share Segments in Real Time Marketing
    I'm a product manager for segments in Real Time Marketing. Changing ownership is currently not supported in RTM and is an item we have on our backlog. There isn't a timeline I can share for when this capability will be available in RTM, other than saying 1st half of 2025. 
  • Cui Hao Profile Picture
    Cui Hao on at
    Assign Ownership / Share Segments in Real Time Marketing
    Hi,
     
    Do you have any other questions? If you have any other questions feel free to ask me.
    If it solved your problem, please mark it as verified to help other community members find more. 
     
     
     
    Best regards,
    Cui Hao
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao on at
    Assign Ownership / Share Segments in Real Time Marketing
    Hi,

    After testing, I'm afraid that's impossible.

    I did a test as follows:
    I changed the owner value from system administrator to a user.



    I logged in with this user account and found that I could still see all the Segments.


    Going through the app designer, I found that the app uses this /msdynmkt_virtualsegment/ entity.

    This virtual table doesn't have this assignment permission and is owned by the organization, so that user can see all the Segments in the organization, even if I change the Owner field.


    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,575 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,493 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans