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Dynamics 365 Email Template: Workflow "From" field Locked

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Posted on by Junior Consultant

Hello.

I have created a Workflow which sends Email Templates when some condition met, the "From" field on the Workflow is locked but I need to insert a field in it for the Owner for the Case to be the "From". How can I make the "From" field editabel so I can insert the Owner of the Case in that field?

Thanks in Advance!

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Junior Consultant on at

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RE: Dynamics 365 Email Template: Workflow "From" field Locked

Thanks Fun Wei Jie, but I am trying by all means change anything programmatically or using the XML customizations. I only want to use Out Of The Box solutions to solve this problem, would you or anyone else have an idea about a workaround on this?

Thanks in Advance
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Alex Fun Wei Jie 33,626 on at

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RE: Dynamics 365 Email Template: Workflow "From" field Locked

Hi,

Please refer to below article for solution.

community.dynamics.com/.../203704

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