Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cannot send email via ...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Cannot send email via Quick Campaign or Campaign Activity: Error 0x80040216

(0) ShareShare
ReportReport
Posted on by Tim Made 45

Issue: Sending emails via Quick Campaign or Campaign Activity fails. No email created and it moves the Contact record to Excluded Members section.

Error Info: An unexpected error occurred. 0x80040216

Environment: Dynamics 365 Online V9.1.0.13527 with 2019 release wave 2 enabled

I can send regular activity emails and from workflows. Contact Email is setup correctly with no Opt-out. Send Email on behalf of is enabled. 

Workflow named ActivityPropagation runs successfully. 

I appreciate any help with this issue. Thanks!

  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,331 on at
    RE: Cannot send email via Quick Campaign or Campaign Activity: Error 0x80040216

    Hi partner,

    Please make sure that all the contacts have the right email addresses.

    For example, I have 4 members in my list and only one of them has email address and when I create an email from quick campaign, the number of success is 1.

    pastedimage1581589454551v1.png

    pastedimage1581589344048v2.png

    And if this issue still exists, please raise a ticket to Microsoft Support team for more professional help.

    Best Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,407 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans