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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cannot send email via ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Cannot send email via Quick Campaign or Campaign Activity: Error 0x80040216

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Posted on by Tim Made 47

Issue: Sending emails via Quick Campaign or Campaign Activity fails. No email created and it moves the Contact record to Excluded Members section.

Error Info: An unexpected error occurred. 0x80040216

Environment: Dynamics 365 Online V9.1.0.13527 with 2019 release wave 2 enabled

I can send regular activity emails and from workflows. Contact Email is setup correctly with no Opt-out. Send Email on behalf of is enabled. 

Workflow named ActivityPropagation runs successfully. 

I appreciate any help with this issue. Thanks!

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  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    Please make sure that all the contacts have the right email addresses.

    For example, I have 4 members in my list and only one of them has email address and when I create an email from quick campaign, the number of success is 1.

    pastedimage1581589454551v1.png

    pastedimage1581589344048v2.png

    And if this issue still exists, please raise a ticket to Microsoft Support team for more professional help.

    Best Regards,

    Leo

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