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Hi,
I had an user that apply payment to the wrong invoice in sales module. I looked around and used the PSTL Receivables Transaction unapply to remove the payment from the customer that was done in error. None of the site seem to talk about what to do after, is there any reconcile tool to run after ? thanks
Thanks for all the help. Ill see what I need to do next on my end
Hello Michael,
Normally when I work through using the PSTL Unapply Tool, I run the Outstanding Document Amounts option, and then the Current Customer Information options. I set the Customer ID in the From and To fields for the affected Customer to limit what is being run and process them in that order. You really shouldn't need to run any other options as the Year and Batches really has nothing to do with this particular part of the process, the transactions are already posted, and really it is just the Document Amounts and potentially the Summary Amount for the Customer that may need some adjustment.
Let me know if that helps!
Thanks,
is it a multi currency document ? if not then you can try to delete apply record from RM20201 (RM Apply Open File) table, then run CheckLinks & Reconcile, and then check all GL if everything looks ok. Do try first in Test company only.
-Bharat
It does not , I ran it in a test co 3 times.. it just exits..
I assume its Tools -> Utilities -> Sales - Reconcile. Theres 5 reconcile options
-Current Customer Info
-Outstanding Document
-Batch Information
-Fiscal Year
-Calendar Year
Only can do one at a time
Hi Michael,
Once you do the UnApply in the PSTL, it will tell you after if you need to reconcile the Accounts Receivable.
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