Service | Customer Service, Contact Center, Fie...

Mobile Application Offline mode - lock other booking status when one booking is in progress

(0) Share

Report

Posted on by evct

125

Hello,

We were challenged by the customer, about preventing, in offline mode, the capacity for the technician, to change multiple bookings status into "In progress" at the same time.

One idea was, when a technician changes the status to "In progress" in one booking, the other ones, that are assigned to him, should lock the field booking status.

Could you help us figure out the best approach for this, in offline mode?

Much appreciated.

I have the same question (0)

All responses (6)

Answers (0)

Sort by

Suggested answer

John Holmes 260 on at

Like
a
(0)

Report
Copy link

Link copied!

I had the same issue - this is what I did.

You need to create a Variable, Count of Bookings where the status is any of the open ones, in my instance that was Travelling, and In progress then check if the count is zero, if it is then show the Status field and the user can update that booking if greater than 0 then hide the status field therefore not allowing the user to update the status of any other booking.

Was this reply helpful? Yes No
evct 125 on at

Like
a
(0)

Report
Copy link

Link copied!

Hello John,

Great suggestion. I did that and it work in online mode, but not in offline.

In offline the onload rule seems to not be taken into consideration.

Does it work in offline mode in your side?

Thanks.

Was this reply helpful? Yes No
John Holmes 260 on at

Like
a
(0)

Report
Copy link

Link copied!

yes - we only use offline mode. Are there other rules On Load? You need that one at the top as they run in order

Was this reply helpful? Yes No
evct 125 on at

Like
a
(0)

Report
Copy link

Link copied!

there is no other rules:

How does it decrement the countbookings back to 0? I am not aware how the loadaggregate works.

Thanks.

Was this reply helpful? Yes No
Thomas David Dayman 11,323 on at

Like
a
(0)

Report
Copy link

Link copied!

Loadaggregate is a function which allows you to construct a query and retrieve back a count of how many records it returned

Maybe it doesnt work offline because of your Bookable Resource Booking Sync filter? Can you check what bookings your a returning when you are in offline?

Was this reply helpful? Yes No
Al Iggs Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

I just tried it in online and offline mode and get back the same correct result.

The first fetch:

And this is the aggregate fetch:

If I update a booking status in offline mode and save, the value is correctly updated.

Was this reply helpful? Yes No