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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Retail Sync Issue betw...
Microsoft Dynamics AX (Archived)

Retail Sync Issue between sync server and sync client.

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Posted on by Mohd irfan mehdi 956

When i am trying to sync the data from ax to POS i have found below mentioned error, everything is fine and connection is showing successful is any one help me out from this error.

Unable to communicate with server for download. Please check username/password, server and database connections. Error Details: System.ServiceModel.CommunicationException: The maximum retry count has been exceeded with no response from the remote endpoint. The reliable session was faulted. This is often an indication that the remote endpoint is no longer available. ---> System.ServiceModel.CommunicationException: The maximum message size quota for incoming messages (1048576) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element. ---> System.ServiceModel.QuotaExceededException: The maximum message size quota for incoming messages (1048576) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.
--- End of inner exception stack trace ---
at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
at System.ServiceModel.Channels.ClientReliableChannelBinder`1.RequestAsyncResult.End(IAsyncResult result)
at System.ServiceModel.Channels.ReliableBinderRequestAsyncResult.EndOperation(IAsyncResult result)
at System.ServiceModel.Channels.ReliableOutputAsyncResult.OperationCallback(IAsyncResult result)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadServiceReference.IDownloadService.GetDownloadSessions(String dataStoreName)
at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadAgent.Execute()System.ServiceModel.CommunicationException: The maximum retry count has been exceeded with no response from the remote endpoint. The reliable session was faulted. This is often an indication that the remote endpoint is no longer available. ---> System.ServiceModel.CommunicationException: The maximum message size quota for incoming messages (1048576) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element. ---> System.ServiceModel.QuotaExceededException: The maximum message size quota for incoming messages (1048576) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.
--- End of inner exception stack trace ---
at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
at System.ServiceModel.Channels.ClientReliableChannelBinder`1.RequestAsyncResult.End(IAsyncResult result)
at System.ServiceModel.Channels.ReliableBinderRequestAsyncResult.EndOperation(IAsyncResult result)
at System.ServiceModel.Channels.ReliableOutputAsyncResult.OperationCallback(IAsyncResult result)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadServiceReference.IDownloadService.GetDownloadSessions(String dataStoreName)
at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadAgent.Execute()

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I have the same question (0)
  • Suggested answer
    Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at

    Hi, 

    What is your AX version?

    Double check:

    a) Application Name (IIS) and http port (Figure 1 - Green)

    b) User Name/Password at Channel Database Form (AX\Retail\Setup\Retail Scheduler\Channel Integration\Channel Database). (Figure 1 - orange)

    c) After update user name and password (b), don't forget Sync metadata process at the Retail Scheduler Parameters Form (AX\Retail\Setup\Parameters\Retail scheduler parameters).

    d) Trusted certification/self-signed certificate installed on the Async Client machine.

    AsyncClientConfigurationUtility_5F00_DAX_5F00_Recalde.png

    Figure 1

    You can install the Async Client without configuring it. Once installed, you can configure the component using Async Client Configuration Utility (Figure 2)

    By default, the executable file is located at C:\Program Files\Microsoft Dynamics AX\60\CDX\Async Client\<DatabaseName>_Package. Double-click the AsyncClientConfigurationUtility.exe file.

    AsyncClientConfigurationUtility_5F00_DAX_5F00_Recalde.png

    Figure 2

    I Hope this Helps!

    Regards

    Rodolfo Recalde

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Irfan,

    I have just faced this issue today.

    The issue was that I have added incorrect information in "AsyncClientConfigurationUtiltity".

    The password for channel db ID user was wrong. I have just updated it in ax and sync meta data. After that, I have updated in async client configuration utility as well and restarted the "Async Client" Service.

    Everything working smooth now.

    Regards,

    Hassan

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    hi Rodolde,

    i have found all the connection is working fine which i mentioned below but still this error is coming

    1. connection is showing successful in AsyncClientConfigurationUtility.

    2.channel Database connection is successful.

    3.Sync Metadata is successful.

    4.URL is working fine.

    i have also found that last connection was showing in ax is successful.

    Retail -> Inquiries -> Commerce Data Exchange -> Async Server connection status

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    hi Raza,

    AsyncClientConfigurationUtility connection was successful and i restarted the sync client service and sync metadata, everything is working fine but still this error is coming.

    can is re-install the AsyncClientConfigurationUtility again do the same activity.

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Irfan,

    Can you please clarify that only specific job or all jobs are failed to sync?

    Regards,

    Hassan

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Irfan,

    You can also re-try by truncating logs in "Async Client Messages db" & Async Server Messages Db".

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    hi raza,

    this is for all job, there is no log was showing in both db (client and server), actually we faced this issue only one store and rest of the store are proper working, we will working on it, we will find the root cause for this. 

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Irfan,

    Can you verify if packets are being generated for this store in working folders?

    Regards,

    Hassan

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    we also found an error on client machine in eventvwr log

    "Connection to the synch service server failed with error.

    The maximum retry count has been exceeded with no response from the remote endpoint. The reliable session was faulted. This is often an indication that the remote endpoint is no longer available."

  • Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at

    yes

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