When does field 'source email' get filled in automatically on a lead/contact/account?

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Hello

Can anyone tell me when/how the source email field gets filled in on a contact/account lead?

I've created multiple marketing emails, but it never seems to be filled in automatically.

Who can help me?

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Nya 29,060 on at

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Hi,

The source email will only be populated when the contact or lead is generated from a marketing email which contains a marketing form.

First of all, you need to use the Marketing application in Dynamics.

For example, I created a landing page marketing form which will create or update contacts/ leads.

It is inserted into a marketing page.

Insert the marketing page into a marketing email.

Send the email to a contact. The contact opened the form from the received email and submit a new contact’s info.

The new contact will be created then and the source email will be populated with the marketing email.

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Community Member on at

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Dear Nya,

thank you very much for your detailed and quick reply. Very clear answer. I was just wondering if also the source marketing form en source marketing page would then be filled in as well?

If not, I would expect that the source marketing page field gets filled in when the marketing form is filled in by navigating directly to the marketing page URL. correct?

Only question I still have then, when is the source marketing form then filled in?

Many thanks for all your support & feedback upfront.

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Nya 29,060 on at

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Hi,

Yes, the source marketing form and source marketing page will also be filled.

You can check them in my screenshot. They are all filled automatically.

Because I used the same name "Create" in the example, it looks a bit confusing, but in fact, each field is automatically filled in with the corresponding source.

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