Hi!
We have got different answers about how swimlanes actually works. Does anyone have the correct answer?
1. The swimlanes are paralell, you can send different e-mails to different segments in every single swimlane, but they start at the same time.
2. Every person in any of the segments within the customer journey will get throug all swimlanes (even if they doest exist in the segment of for example swimlane two, but in the segment for swimlane one).
Can anyone explan a good usecase for how you can use the swimlanes?
Thanks in advance!
/Anna