Hello,
How can I go about the below:
- If I am the owner of the record or if I am part of the owning team that is assigned to the record, then I need to be allowed to create/edit/modify my own note
- Send and email alert to the owner of the case (including a Team if Team owned) when a note is added to a case you own
I have tried doing this via a workflow, but it doesn't appear I can check to see if the user is part of the owning team or not. So then I tried doing a flow, but got lost on the condition part.
Any help (with screen shots), would be greatly appreciated, thank you.