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Customer experience | Sales, Customer Insights,...
Suggested Answer

Workflow or flow and how to search for member of a team that is assigned to a record

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Posted on by 26
Hello,
 
How can I go about the below:
 
- If I am the owner of the record or if I am part of the owning team that is assigned to the record, then I need to be allowed to create/edit/modify my own note
- Send and email alert to the owner of the case (including a Team if Team owned) when a note is added to a case you own
 
I have tried doing this via a workflow, but it doesn't appear I can check to see if the user is part of the owning team or not.  So then I tried doing a flow, but got lost on the condition part.
 
Any help (with screen shots), would be greatly appreciated, thank you.
 
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    HI,
    ...check to see if the user is part of the owning team or not...
    Do you mean whether a user is a member of a TEAM?
    If so, you can refer to the following link:

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