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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to email only Cont...
Customer experience | Sales, Customer Insights,...
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How to email only Contacts who were blocked due to consent (email v1 wrongly set as Commercial)

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Posted on by Community member
One of our users accidentally sent an email as Commercial when it should have been Transactional.
 
So the Contacts who did not have commercial opt in permissions didn't receive it, while the others did. 

We can see the people who were mistakenly blocked listed in the Journey's statistics, but how can we now make a v2 Journey that will send them - only the previously blocked people, now that the email has been corrected to be set as Transactional? Can that be the criteria of a Segment?
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 327 Super User 2024 Season 2 on at
    How to email only Contacts who were blocked due to consent (email v1 wrongly set as Commercial)
    Hi Community Member,

    There are a number of ways you could achieve this.

    Either you could create a new Static Segment and manually add list of Contacts you know where mistakenly blocked.

    Or, you could create a Dynamic Segment and use the Behavioural Group criteria to exclude Contacts who were already delivered the email:





    The above Segment has been built in the Real Time area, but the same criteria would apply if you're building out your email in Outbound, just ensure that your criteria is set to 'but not' for the Email section of the query.

    You would then create a new Journey with this Segment, to re-send out the email.

    If this answer was helpful, please consider marking it as verified :) Any questions please let me know, and I will try my best to answer them!


    Kind regards,
    Fiona

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