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Dynamics 365 Community / Forums / Customer Service forum / Permissions error
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Permissions error

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Posted on by Community Member Microsoft Employee

Out of the blue one of my users started getting the attahched error when he tries to perform certain functions within the case entity such as attach items in the Notes entity. I double checked his permissions (via Service > Settings >  Security > Users > select user > Manage Roles) and confirmed his permissions aremirroring any other user who CAN perform the same functions within the case entity. See attached screenshot and error code details.

CRM-Red-outline-on-case-entities-.png

[View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails.txt]

2018_2D00_08_2D00_15_5F00_12_2D00_19_2D00_05.jpg

Categories:
Case Management
  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Permissions error

    Hi,

    Check if you have any entity called Azure Blob Storage Setting under the custom entities tab on the user security role. If yes, give the read privilege. Refer below screenshot-

    azure-storage.png

    Hope this helps.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Permissions error

    Hi jiznak2000,

    You will need to assign the user a Security Role with read level access on msdyn_azureblobstoragesetting.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permissions error

    Thanks, how do I accomplish that?

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Permissions error

    Hi jiznak2000,

    The user is missing the prvReadmsdyn_azureblobstoragesetting privilege. You need to assign the user this missing privilege to prevent the error from occurring.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permissions error

    This user tried 3 different browsers with the same result. Sorry I forgot to mention that. I'll attach this users roles (as mentioned are mirroring any other user who does not have this issue).

  • bac26 Profile Picture
    bac26 2,268 on at
    RE: Permissions error

    The error is pretty straight forward as far a read access to azureblobstoragesetting.   You can clear cache and try another browser but if you can show us the core roles for activities, that might help troubleshooting a bit.

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