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Service | Customer Service, Contact Center, Fie...
Suggested Answer

In which entity can i find the button "route, pick, release, remove"

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Posted on by 10

Hello,

i am searching for the  buttons "route, pick, release, remove" in ribbon workbench. In which entity those buttons are?

pastedimage1625226344877v1.png

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    Those buttons in Queue Item entity

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi DevIt,

    As Ossama said, these buttons are in the queue item entity.

    From your screenshot, you have found them in the queue item entity, I assume the reason you are asking this question is because the navigation bar shows it as a queue.

    In fact, the current entity you are accessing is queue item though it shows queue.

    pastedimage1625449058810v1.png

    Also, you can open one queue(not queue item), there is a sub-grid for queue items, you can find these buttons in the sub-grid.

    pastedimage1625449383547v2.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • DevIt Profile Picture
    10 on at

    When i access the ribbon workbench in the entity queueItem, i can not find these button. 

    How can i do to modify them?

    pastedimage1625484959972v1.png

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    Just in Home section , you will find this in the yellow highlighted as below

    pastedimage1625486573922v1.png

  • Suggested answer
    Community Member Profile Picture
    on at

    Here is a url to see how to customize an OOB button: www.inogic.com/.../

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi DevIt,

    Firstly, you need load queue item entity in the ribbon workbench.

    Then you can find these buttons in the Home bar.

    The special ones are pick and route buttons, they don't show the name but the icon(pastedimage1625559263511v4.png)

    pastedimage1625559871427v2.png

    In general, pick and route buttons are next to release and remove buttons.

    From your screenshot, they should be the two circled.

    pastedimage1625559802488v1.png

    If you are not sure,you can click them to check their properties:

    pastedimage1625559945412v3.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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