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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Managing tickets in Mi...
Microsoft Dynamics AX (Archived)

Managing tickets in Microsoft Dynamics Lifecycle Services (LCS)

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Posted on by Cuong

Dear Friends,
I have a case in Microsoft Dynamics Lifecycle Services (LCS):
1/ I want the customer can create a ticket in LCS
2/ The team member of my company can see and response this ticket, upload file to this ticket
3/ The customer can download the file from ticket
4/ I can search the history tickets
5/ The LCS can send email to notify any answer ticket.

Question:
1/ Can it support?.
Thank you.

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I have the same question (0)
  • Suggested answer
    Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    No, Dynamics Lifecycle Services don't include a general-purpose ticketing systems.

  • Cuong Profile Picture
    Cuong on at

    Dear Friends,

    What 's purpose of ticket in Microsoft Dynamics Lifecycle Services (LCS)?.

  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    Which place in LCS are you talking about when you say "ticket"? "Open work items" under "Support", or what?

  • Cuong Profile Picture
    Cuong on at

    Dear Friends,

    I want to know the purpose of all items under "Support". Please you see the below picture:

    2018_2D00_06_2D00_28_5F00_11_2D00_23_2D00_24.png

  • Suggested answer
    Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    Have you already consulted LCS documentation? Namely: Manage Finance and Operations Support experiences.

  • AdrianM Profile Picture
    AdrianM on at

    Hi,

    I have a partner who uses Lifecyle services platform to submit tickets for some projects of their end customers. The partner would like that one of their end customers to have visibility to all the tickets / cases submitted by the partner on behalf of the end customer. At this stage, the end customer has visibility on a part of those tickets in LCS and I want to understand better why and how it works.

    Do you have any ideas or suggestions?

    Thanks you!

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