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Dynamics 365 Community / Forums / Dynamics 365 general forum / Duplicate Record Issue...
Dynamics 365 general forum

Duplicate Record Issue when we re-assign the opportunity owner

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Posted on by Sutherland Microsoft Employee

We have some specified opportunities which have 'Duplicate Record Issue' when we re-assign the opportunity owner. While we have checked there's no same opportunity record evn id under that user.

This issue only happened on several specified opportunities. Any one could share any idea?

dup.PNG

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Applications and Add-ons
I have the same question (0)
  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Sutherland,

    Maybe there're some related records which are duplicated.

    Could you give some exception details on the duplicate record from logs info? It seems really blurry from your screenshot.

    Thanks in advance.

    Regards

    Johnny

  • Sutherland Profile Picture
    Sutherland Microsoft Employee on at

    Thanks Johnny,

           Please check the logs below:

            Cannot insert duplicate key row in object 'dbo.QuoteBase' with unique index 'ndx_Unique_Quote'.
                 The duplicate key value is (842ff326-be06-ff32-r1e3-b2434bsds464, QUO-08206-P8Z0X4, 0, <NULL>)
  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Sutherland,

        I suggest you could check your quote list to review the quote with this quote id: QUO-08206-P8Z0X4.

        You may have more that 2 duplicate quotes which casued such issue.

        Or could you provide the advanced view under quote entity with this qutoe id for us to review?

        Hope the above would help.

    Regards

    Johnny

  • Sutherland Profile Picture
    Sutherland Microsoft Employee on at

    Hi Johnny,

    You fix it. We found the duplicate quote and it works after we delete one. Thank you so much.

  • vpopss Profile Picture
    vpopss 5 on at

    For this, you need to know the user id so that you can able to know about the record so far getting helped from errorcode0x.com/.../ which sort out to get the recording error.

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