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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error UNABLE DOMAIN LO...
Customer experience | Sales, Customer Insights,...
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Error UNABLE DOMAIN LOGON NAME

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Posted on by MRamos 35

Hello,

We have an issue in CRM, when user tries to execute any actions, this message happens "UNABLE DOMAIN LOGON NAME" and there is no possible to works in any CRM section.

In order to solve, we change value for "AutoGroupManagement" value set to 1 (false) in the registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM) and restart CRM services from IIS.

But we don't know because it happens.

Do you have any idea what may be the reason for this error?

Thanks and best regards,

Mónica.

I have the same question (0)
  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro Microsoft Employee on at

    Hello, in the thread that is attached below the same problem arises, it is given as an explanation that: "By default, the Auto Group Management functionality is turned on. Microsoft Dynamics CRM automatically adds the appropriate user accounts and the appropriate computer accounts to the required Microsoft Dynamics CRM security groups. If you turn off Auto Group Management, Microsoft Dynamics CRM does not automatically add these accounts. In this case, a domain administrator or a user who has sufficient permissions must add the appropriate user accounts and the appropriate computer accounts to the required groups."

    Check the thread: social.microsoft.com/.../not-able-to-create-new-user-on-crm2011onpremise

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

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