Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Unanswered

How to delete SLA and it's linked SLA Items

Posted on by 2,095

Hi all

So I'm trying to delete a SLA and recreate it but Dynamics won't allow me to delete it. 

The SLA itself is deactivated and not being used. I tried deleting the SLA items as well but it throws the same error which provides no information. Any ideas on how to delete SLAs? Is there a order that I need to delete by?

pastedimage1659340452596v1.png

...

  • Sameer Syed Profile Picture
    Sameer Syed on at
    RE: How to delete SLA and it's linked SLA Items

    Hi ,

    First check the ownership, the one who is deleting to be the owner of the SLA, if not assign the ownership to self.

    pastedimage1659428986569v1.png

    Simply click on delete from the above options post de activating it.

    pastedimage1659429027201v2.png

    [quote user="MikeC282"]

    Hi all

    So I'm trying to delete a SLA and recreate it but Dynamics won't allow me to delete it. 

    The SLA itself is deactivated and not being used. I tried deleting the SLA items as well but it throws the same error which provides no information. Any ideas on how to delete SLAs? Is there a order that I need to delete by?

    pastedimage1659340452596v1.png

    ...

    [/quote]

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans