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Customer experience | Sales, Customer Insights,...
Suggested Answer

Entity Name disapear from the solution menu

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Posted on by 220

I renamed the display name and plurial name of 1 entity and suddenly i had this behavior in crm. 

pastedimage1571987862508v2.png

  • Suggested answer
    Rawish Kumar Profile Picture
    13,758 on at

    Its completely okay to change the name and plural name. Shouldn't cause this issue.

    please logout and login again ( preferably incognito) and if possible check with other admin user.

    Finally raise a ticket with microsoft from admin center if you continue to see it.

  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    Hi

    We had similar issue when we imported Click Dimensions latest version, it did not update properly and when the Upgrade solution was deleted it somehow did not do a clean delete and over 30 entities lost their names.

    If I remember correctly, I think I had to do some unsupported SQL updates to get this sorted.

    As suggested by Rawish, better to raise a ticket with MS, especially if your CRM instance is online.

  • Dc1 Profile Picture
    220 on at

    when i do F12 and i go on the object the value is set correctly in the HTML element. but it start by a space. if I remove the space it s ok the name appear.

    i also rename the display name by "a" and it s ok. i can rename by a small entity name and it s ok, but since i change to more that 15 it go blank again

  • Dc1 Profile Picture
    220 on at

    I found i just had to enlarge the column of object on the left side. it does not truncate but it hide when the name is too long

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