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Suggested answer

Work order history report

Posted on by 10
They would like to see the created by column but when the report is pulled and sent to excel it does not have that information. 
I also need it to come over alphabetized and it does not. 
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Work order history report

    Hi Likitha,

    If you are using the Work Order Summary Report,

    this is an OOB feature that cannot be edited, so we can only see a limited number of columns: 

    https://learn.microsoft.com/en-us/dynamics365/field-service/work-order-summary-report

    If you want to sort your work orders by creator name, please follow these steps:

    1. add created by column

    pastedimage1677657040727v1.png

    pastedimage1677657246921v1.png

    2.click close -> apply

    At this point the view has changed, then export to excel: 

    pastedimage1677657440358v3.png

    pastedimage1677657398693v2.png

    pastedimage1677657476801v4.png

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