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Existing event not visible in customer journey event tile

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I am working on putting together a simple event customer journey for an event we are working on. I have the event set up and active. When I go to the event tile in the customer journey I can not see my existing event. It doesn't allow me to change the search view either. I can only create a new event using the quick create feature. Even if I create an event from the tile as a test, if I go to add this same event under a marketing email I can't even see the test event.

We have recently updated the app so everything should be there. Am I missing a setting somewhere that I need to set in order to see the event? What is the default view that the event tile is searching in? I have tried all kinds of statuses. I've tried to make the event live, draft, ready to go live, nothing seems to work. I have also tried to deactivate and then reactivate.

  • RE: Existing event not visible in customer journey event tile

    Hi guys,

    I am having exactly the same issue, and double checked that event is live. In fact, the tile is not picking up any events whatsoever, only the event that I can create with the quick editor. Any other ideas?

    Thanks

    J

  • jdbird Profile Picture
    jdbird 5 on at
    RE: Existing event not visible in customer journey event tile

    Hi Vincent, thanks for the reply.

    You were right. I wasn't setting it as live. Not sure how I missed that. Thank you for your help.

  • Verified answer
    RE: Existing event not visible in customer journey event tile

    Hi jdbird,

    I have also updated to the new version.

    The events now have an extra button to go live, maybe you have missed that? Otherwise can you share a screenshot of what you are seeing? I might be able to help.

    event-live.png

    Regards,

    -Vincent

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