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Microsoft Dynamics AX (Archived)

mPOS error: Store initialization data failed to load.

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Posted on by 275

After running all jobs I get this error when trying to sign in to mPOS. I'm unsure what it was that caused this. The only things I changed recently were creating a new item and changing the visual profile of 1 register. The other register I am using I did not change anything on and am still getting this error on both.

I tried reinstall mPOS, and Reintialize retail headquarter : open the Retail parameters form, and click Initialize (Retail > Setup > Retail parameters).

The only other thing I've found in researching this error is:

"Store Initialization - The Activation calls Real Time Server to verify user credentials, activation privileges and activates the device. Devices status will change to activated once it is successful. This also downloads device initialization data from Channel Database. Ensure all of the Terminal information - Functionality Profile, Hardware Profile, Screen Layouts etc... are setup correctly. If the terminal initialization data is not setup correctly, the device will be activated but will fail initialization. You will need to reset the Device Status in AX to pending and troubleshoot the register configuration."

As far as I am aware all the register configuration is in order.

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  • thills Profile Picture
    275 on at

    I have also tried all troubleshooting techniques found at: technet.microsoft.com/.../dn876713.aspx

  • thills Profile Picture
    275 on at

    Any information on this error would be appreciated: Store . data failed to load.

  • Community Member Profile Picture
    on at

    Did you find any solution?

  • Oksana Kovaliova Profile Picture
    3,597 on at

    Hi,

    Did you check if any errors exist in Event Viewer on the PC where Retail Server is installed?

    Also, please, validate also the following:

    1) Screen layout type is 'Windows 8';
    2) Payment connector is not empty (in EFT settings of Hardware profile)

    Regards,

    Oksana

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