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Hi,
I am wondering, how would I set up a rule or flow to automatically forward the email sent to our Helpdesk aliases to an external address (the external address does not have a user account in Dynamics)
So if an email comes in from one of our contacts to create a case, and that contact matches a specific criteria, how can I automatically forward that to another email address.
For example, I am the contact, I match the specific criteria e.g my status is Active. I send a message to our Helpdesk alias, creating a case. How can I then automatically set up something so that the email is then forwarded to our Medical department email address? If the medical department then responds to that email via outlook, are the replies going to show up in the Case record?
Thanks
Ted
Hi TedW,
Maybe you can try to use the forward mailbox:
(+) Tip #95: Track emails using Forward Mailbox - Microsoft Dynamics CRM Community
Create new forward mailbox in Dynamics 365 Customer Engagement (on-premises) | Microsoft Docs
Or you can refer following link:
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